Return Policy
Effective Date: 12/8/24
At Savannah Hair Therapy, your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy below.
1. Return Eligibility
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Returns are accepted within 30 days of delivery.
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Products must be unused, unopened, and in original packaging.
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2. Non-Returnable Items
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Opened or used products.
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Gift cards and promotional items.
3. Return Process
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Contact our customer service team at savannahonamazon@gmail.com to initiate a return.
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Provide your order number and reason for the return.
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Ship the product to the address provided by our team.
4. Refunds
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Refunds will be processed within 7-10 business days after receiving the returned product.
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Refunds will be issued to the original payment method, excluding shipping fees.
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5. Exchanges
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Exchanges are subject to product availability. If the item is out of stock, a refund will be issued instead.
6. Damaged or Defective Items
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If you receive a damaged or defective item, contact us within 7 days of delivery. Please include photos of the damage for faster resolution.
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7. Shipping Costs
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Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).